Increase Harmony in Challenging Conversations: Part 2

When you’re in the middle of a challenging business conversation, and you’re certain that your tone of voice has been “above reproach”, what else can you do to increase harmony?

I recently talked with you about the importance of monitoring your tone of voice to increase harmony in challenging conversations.  Here are three more strategies to help guarantee your success: 

#1: Give positive reinforcement.

We often need to continue having business conversations with people whom we have already experienced to be difficult.  Be on the lookout for their positive behavior, and acknowledge it verbally.  Whenever you witness behavior that you would like to see repeated, you can say something like, “That’s one of the things I admire about you:  your ability to ___”.    Identify the positive behavior; praise it. 

#2:  Interrupt people tactfully when they are shouting, dominating a conversation or meeting, or complaining with increasing negativity

Calmly repeat the person’s name over and over again.  When the person stops speaking, state or restate your own intention in the conversation. 

#3:  Respond to criticism strategically.

Thank people when they criticize you.  When we defend ourselves, it often  appears to be an admission of guilt.  Instead, you can say something like,  “Thank you for telling me how you feel”, or “Thank you for being honest”, or just “Thank you.”   “Thank you” is a complete sentence! 

When you monitor your communication in these three ways, you’ll help bring out the best in people, increase harmony, and set the stage for greater success in challenging business conversations.

 

 

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